Return Policy
Thank you for shopping with us! We aim to provide the best service and products. If you’re not completely satisfied with your order, we’re here to help. Please review our return policy below:
Return Policy for CFMOTO Parts
Eligibility for Returns
- CFMOTO parts may only be returned if they are faulty or incorrectly described.
- Returns are not accepted if you simply no longer want the part.
Conditions for Returns
- The part must be unused, unopened, and in the original packaging.
- The part must be returned within 14 days from the date of receipt.
- Returns can be delivered directly to our office.
Faulty or Incorrectly Described Items
- If the part is faulty or does not match the description provided on the website, please contact us within 14 days to arrange a return or exchange.
- We will cover the return shipping costs for faulty or incorrectly described parts.
- You will be required to cover the cost of return shipping if it is determined that the part is not faulty or not as described.
Non-returnable Items
- Parts that have been opened, used, or installed are not eligible for return unless they are defective or described incorrectly.
Return Policy for CFMOTO & Solis Tractors / Equipment
Eligibility for Returns
- New CFMOTO equipment and New Solis Tractors, cannot be returned. Returns will only be accepted. Under the circumstances of new machine failures the Iron & Earth team will repair the machine as per the manufacturers warranty.
Warranty Repairs
- If your CFMOTO or Solis equipment is faulty or has issues covered under the manufacturer’s warranty, we will facilitate a repair or replacement as per the manufacturer’s warranty guidelines.
Return Policy for Solis Parts
Eligibility for Returns
- Solis parts may only be returned if they are faulty or incorrectly described.
- Returns are not accepted for parts that you simply no longer want.
Conditions for Returns
- The part must be unused, unopened, and in the original packaging.
- Returns must be made within 14 days from the date of receipt.
Faulty or Incorrectly Described Items
- If the part is faulty or does not match the description provided on the website, please contact us within 14 days to arrange a return or exchange.
- We will cover the return shipping costs for faulty or incorrectly described parts.
- You will be required to cover the cost of return shipping if it is determined that the part is not faulty or not as described.
Non-returnable Items
- Parts that have been opened, used, or installed cannot be returned unless they are defective or described incorrectly.
Damaged or Defective Items
- If you receive a damaged or defective part, please contact us within 14 days of receipt. We will provide a return shipping label at no additional cost and offer a full refund or exchange.
Exchanges
- We do not offer exchanges for parts unless the item is faulty or incorrectly described. In such cases, please follow the return process and then place a new order for the item you want.
Refunds
- Refunds are issued to the original payment method within 14 days after the return is approved. Please note that shipping costs are non-refundable, and you may be responsible for the return shipping costs if the return is not due to a faulty or incorrectly described item.
Contact Us
If you have any questions or need assistance with returns, please contact us at 01452 452 535 or email us at info@ironanadearth.co.uk.